FAQ
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Are dogs allowed at Borgo Ermanno?
Yes, your four-legged friends are welcome.
- Supplement: €5 per pet per day.
- Limit: maximum one pet per apartment.
- Notification: must be indicated at the time of booking.
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What are the check-in and check-out times?
- Check-in: from 16:00 to 20:00. It is necessary to communicate the arrival time in advance.
- Check-out: from 07:00 to 10:00.
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What do the accommodations and services include?
The residence offers 8 one-bedroom apartments and 4 two-bedroom apartments with the following amenities included:
- Lake view: all apartments enjoy a panoramic view of Lake Garda and large balconies or terraces.
- Equipped kitchen: cooktop, dishwasher, microwave, toaster, kettle, and coffee machine.
- Climate control: heating and air conditioning are included in the price.
- Linen: one set of towels and bed linen per person included (additional changes at an extra charge).
- Wi-Fi: free connection throughout the property.
- Washing machine: available in a common area for guests’ use.
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Is the swimming pool available?
Yes, Borgo Ermanno has a seasonal outdoor swimming pool.
- Opening period: from April 25 to October 15.
- Services: sun loungers and umbrellas included.
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Is parking available?
Yes, parking is guaranteed and free of charge.
- Garage: one reserved parking space in a covered (unattended) garage.
- Electric car charging: charging station available in the garage for a fee.
- Additional car: possibility to park a second car outside on request.
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Where exactly is the property located?
Address: Via Pegol, 15, Tignale (Aer hamlet).
Location: panoramic and quiet, above Lake Garda, about 8 km from the beaches (Prà dela Fam) and close to scenic hiking trails.
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What benefits does the Tignale Card offer?
The card is provided free of charge to all guests and includes:
- Shuttle bus: free to the port of Tignale and Gargnano.
- Discounts: reduced rates for museums, parks, transport, and rentals.
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Can I stay with children?
- Children: welcome at any age, but from 3 years old they pay the full rate.
- Baby equipment: travel cot or high chair available on request for €5 per day (max 1 per apartment).
FAQ
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What are the cancellation conditions at Borgo Ermanno?
At the time of booking you can choose between two rate options:
- Standard Rate (Flexible): free cancellation or modification up to 7 days before arrival.
- Non-refundable: discounted rate that requires charging the full amount at the time of booking. It is not possible to modify or cancel free of charge.
Penalties: in case of late cancellation or no-show for the flexible rate, the penalty is equal to the total amount of the stay.
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What payment methods are accepted?
- Credit cards: Visa and Mastercard.
- Bank transfer: available by selecting it at the end of the online booking process or by requesting it from the property.
- Cash: accepted for the balance on arrival (for standard rates) and mandatory for the security deposit.
Security deposit: a €100 cash deposit is required on arrival, returned at check-out after the apartment inspection.
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How does the booking payment work?
- Standard Rate: 50% is charged to the card (or via bank transfer) one week before arrival; the remaining 50% is paid at check-in.
- Non-refundable Rate: full payment online at the time of confirmation.