FAQ

Useful information
  • Are dogs allowed at Borgo Ermanno?

    Yes, your four-legged friends are welcome.

    • Supplement: €5 per pet per day.
    • Limit: maximum one pet per apartment.
    • Notification: must be indicated at the time of booking.
  • What are the check-in and check-out times?
    • Check-in: from 16:00 to 20:00. It is necessary to communicate the arrival time in advance.
    • Check-out: from 07:00 to 10:00.
  • What do the accommodations and services include?

    The residence offers 8 one-bedroom apartments and 4 two-bedroom apartments with the following amenities included:

    • Lake view: all apartments enjoy a panoramic view of Lake Garda and large balconies or terraces.
    • Equipped kitchen: cooktop, dishwasher, microwave, toaster, kettle, and coffee machine.
    • Climate control: heating and air conditioning are included in the price.
    • Linen: one set of towels and bed linen per person included (additional changes at an extra charge).
    • Wi-Fi: free connection throughout the property.
    • Washing machine: available in a common area for guests’ use.
  • Is the swimming pool available?

    Yes, Borgo Ermanno has a seasonal outdoor swimming pool.

    • Opening period: from April 25 to October 15.
    • Services: sun loungers and umbrellas included.
  • Is parking available?

    Yes, parking is guaranteed and free of charge.

    • Garage: one reserved parking space in a covered (unattended) garage.
    • Electric car charging: charging station available in the garage for a fee.
    • Additional car: possibility to park a second car outside on request.
  • Where exactly is the property located?

    Address: Via Pegol, 15, Tignale (Aer hamlet).

    Location: panoramic and quiet, above Lake Garda, about 8 km from the beaches (Prà dela Fam) and close to scenic hiking trails.

  • What benefits does the Tignale Card offer?

    The card is provided free of charge to all guests and includes:

    • Shuttle bus: free to the port of Tignale and Gargnano.
    • Discounts: reduced rates for museums, parks, transport, and rentals.
  • Can I stay with children?
    • Children: welcome at any age, but from 3 years old they pay the full rate.
    • Baby equipment: travel cot or high chair available on request for €5 per day (max 1 per apartment).

FAQ

Payments
  • What are the cancellation conditions at Borgo Ermanno?

    At the time of booking you can choose between two rate options:

    • Standard Rate (Flexible): free cancellation or modification up to 7 days before arrival.
    • Non-refundable: discounted rate that requires charging the full amount at the time of booking. It is not possible to modify or cancel free of charge.

    Penalties: in case of late cancellation or no-show for the flexible rate, the penalty is equal to the total amount of the stay.

  • What payment methods are accepted?
    • Credit cards: Visa and Mastercard.
    • Bank transfer: available by selecting it at the end of the online booking process or by requesting it from the property.
    • Cash: accepted for the balance on arrival (for standard rates) and mandatory for the security deposit.

    Security deposit: a €100 cash deposit is required on arrival, returned at check-out after the apartment inspection.

  • How does the booking payment work?
    • Standard Rate: 50% is charged to the card (or via bank transfer) one week before arrival; the remaining 50% is paid at check-in.
    • Non-refundable Rate: full payment online at the time of confirmation.